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Refund & Cancellation Policy

Last updated: July 9, 2026

1. Overview

At Eagleminds Technologies Private Limited ("Jobs7"), we strive to ensure customer satisfaction. This policy explains when a refund is available, and how you can cancel purchases and subscriptions, on the Jobs7 employer platform — including credit bundles, credit packs, boost packs, individual credits, subscription plans, and job postings. All payments are processed securely through authorised payment gateways (such as Razorpay), and all prices are in Indian Rupees (INR) inclusive of applicable GST as shown on your invoice.

2. Products & Services Covered

  • Credit Bundles (Starter, Growth, Pro, Business): one-time purchases that add job posting credits, candidate unlock credits, and job boost credits to your credit wallet, valid for the stated validity period from the date of purchase.
  • Credit Packs & Boost Packs: top-up packs of candidate unlock credits or job boost credits.
  • Individual Credits: à-la-carte purchases of a single job posting, candidate unlock, or job boost.
  • Subscription Plans (Free, Starter, Growth, Pro, Business): recurring plans billed for a fixed period (15 days, 30 days, 90 days, or yearly) that include job posting limits, monthly credits, and plan features.

3. Credit Bundle Refunds — 24-Hour Window

Credit bundle purchases are eligible for a full, automatic refund if all of the following conditions are met:

  • The refund is requested within 24 hours of the purchase.
  • None of the credits from the purchase have been used — no job credits, unlock credits, or boost credits from that bundle have been spent.
  • No refund has previously been requested for the same purchase.

Eligible refunds are approved automatically: the credits added by the purchase are removed from your wallet and the full purchase amount is refunded to your original payment method. If any credit from the bundle has been used, or the 24-hour window has passed, the purchase becomes non-refundable.

4. Cancellation Policy

Subscription plans. You may cancel a paid subscription plan at any time from the Subscriptions section of the Jobs7 employer app or website, or by contacting support. When you cancel:

  • Your plan is not billed again and will not renew for the next period.
  • Your plan and its included features remain active until the end of the current paid period, after which your account automatically moves to the Free plan.
  • Cancelling does not trigger a refund for the current period, and the fee already paid for the running period is non-refundable except as described in Section 6 (Exceptional Refunds).
  • The Free plan is always active and cannot be cancelled.

Credit, pack, and individual purchases. Credit bundles, credit packs, boost packs, and individual credits are delivered to your wallet instantly on successful payment and cannot be cancelled once delivered. Unused credit bundles may instead qualify for a refund under the 24-hour window in Section 3.

Job postings. You may close, pause, or delete a live job at any time from your dashboard; however, closing a job does not refund the job posting credit already consumed to publish it.

5. Non-Refundable Services

Fees paid for the following are non-refundable:

  • Job postings that have already gone live.
  • Candidate unlock credits once used to view candidate contact details.
  • Job boost credits once applied to a job.
  • Credits that have expired at the end of their validity period.
  • Subscription plan fees once the plan period has started, except as described in Section 6.
  • Purchases made using promotional, welcome, referral, or bonus credits (these have no cash value).

6. Exceptional Refunds

Regardless of the above, you may be eligible for a refund in the following cases:

  • Duplicate Charge: you were charged more than once for the same transaction due to a technical or payment gateway error.
  • Service Not Delivered: a paid item (for example a credit bundle, boost, or plan feature) was not applied to your account due to a system error, and our team is unable to deliver it.
  • Failed Payment Debited: your payment failed but the amount was debited from your account. Such amounts are normally auto-reversed by your bank or the payment gateway; if not, we will initiate the refund.

To request an exceptional refund, contact our support team at hello@jobs7.in within 7 days of the transaction with your transaction ID, registered phone number, and a description of the issue.

7. How to Request a Refund or Cancellation

  • Cancel a subscription: open the Subscriptions section in the Jobs7 employer app or website and choose Cancel, or contact support.
  • Credit bundles (within 24 hours): use the refund option available against the purchase in the Jobs7 employer app or website, or contact support.
  • All other cases: email hello@jobs7.in with your transaction ID and registered phone number.

8. Processing Time

Approved refunds are initiated to your original payment method through the payment gateway and are typically credited within 5–7 business days, depending on your bank or card issuer. The corresponding tax invoice will be adjusted or a credit note issued as required under applicable law.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The version published on this page, with its "Last updated" date, applies to all purchases made on or after that date.

10. Contact Us

For any questions about refunds, cancellations, or billing, contact us at hello@jobs7.in.